Changelog

After Business Hours Action in IVR System

Handle Calls Automatically Outside of Working Hours.

Whippy has added a new “After Business Hours” feature to the IVR system, enabling automated call handling when calls come in after your configured working hours.

How It Works

The feature uses your existing Business Hours configuration to identify when calls are received outside of scheduled operating times.

When a call comes in after hours, the IVR automatically performs one of the predefined actions you’ve selected:

1. Voicemail – Direct callers to leave a voice message.

2. Forward to Phone Number – Redirect calls to an external number.

3. Forward to Agent – Route calls to a specific Whippy AI Agent.

4. End Call – Gracefully end the call.

Example:

If your business hours are set from 9 AM to 6 PM, any call received after 6 PM will automatically trigger the configured “After Business Hours” action—such as forwarding to voicemail or an AI Agent.

Why It Matters

This update helps businesses manage customer calls intelligently even when teams are offline. By automating after-hours responses, you can:

• Prevent missed calls and lost opportunities.
• Maintain a professional, consistent caller experience.
• Reduce manual workload with hands-free call management.

The After Business Hours feature ensures your communication stays reliable and responsive—day or night.

Improved Parked Calls Modal

A clearer, faster way to manage parked calls

We improved the Parked Calls modal to make it more informative and easier to use. You can now see where each call is parked and how long it has been waiting — helping you manage multiple lines more efficiently.

How It Works

When a call is parked, the modal now provides clearer details at a glance:

• Visible Timer for Parked Calls: Each parked call shows exactly how long it has been waiting, helping teams monitor hold durations and avoid long wait times.
• Channel Labels: The modal now displays both the channel name and channel phone number where each call is parked. This gives users immediate context about where a call came from, which is especially useful when handling several channels or callers simultaneously.

These updates make the Parked Calls modal more transparent and efficient, giving users the right information in one place without switching screens.

Why It Matters

Managing multiple active calls can quickly become complex. With these improvements, teams can:

• Prioritize calls based on how long they’ve been waiting.
• Identify the right channel instantly, reducing confusion and delays.
• Respond faster to callers and deliver smoother communication experiences.

By adding better visibility and context to parked calls, Whippy helps your team stay organized, reduce response time, and manage every conversation more effectively.

New Agent Tool Type: Press Digit for Call Flows

Simulate Keypad Input for Smoother Automated Call Handling.

This feature allows automated agents to simulate pressing digits on a phone keypad, giving teams more flexibility and control when building advanced call automation workflows.

How It Works

The Press Digit tool lets your AI agents perform keypad actions during automated calls. It’s designed to help agents navigate IVR menus, confirm selections, and complete numeric input steps without human intervention.

You can add a Press Digit action directly from the Tools list inside the Agent Editor.

Each action supports three customizable parameters:

• name — the label or identifier for the action
• description — a short explanation of what the action does
• delay_ms — the delay (in milliseconds) before executing the digit press

For example, you can use Press Digit to:

• Press “1” to confirm a menu choice after a system prompt
• Insert a 1000ms delay between inputs for smoother, natural pacing
• Chain multiple Press Digit actions to navigate complex phone trees or multi-level IVR menus

This gives your automated agents fine-grained control over call flow timing and interaction handling, making your workflows more precise and human-like.

Why It Matters

Many organizations rely on automated phone systems that require keypad input to progress through menus or verify selections. Before this release, those steps often required manual input or external scripts.

With Press Digit, Whippy’s Voice AI agents can now:

• Automate keypad responses during calls
• Eliminate timing errors caused by delays between menu prompts
• Streamline multi-step workflows for industries like healthcare, automotive, and real estate

This update strengthens Whippy’s Voice AI↗ automation platform, helping businesses deliver smoother, faster, and more efficient call experiences — without extra manual steps or complex setup.

Pick Up Parked Calls Directly from Message History

We improved the calling experience in Whippy by allowing users to resume parked calls without opening the Parked Calls modal.

How It Works

When a call is parked, a “Pick Up Call” button now appears in the related message bubble inside the conversation history. This button lets users resume a parked call in one click without leaving the message thread.

Previously, users had to switch to the Parked Calls modal, locate the call, and manually retrieve it. By embedding the call action directly in the conversation timeline, the update removes unnecessary navigation and keeps call handling in context. This makes parked call management more intuitive and reduces friction during active conversations.

Why It Matters

This improvement makes parked call handling:

• Faster – Immediately pick up a call without opening another view.
• More intuitive – Call controls appear where the conversation happens.
• More efficient – Fewer steps and less context switching.

By streamlining how users retrieve parked calls, Whippy delivers a smoother, more productive calling workflow inside the conversation view.