Added: Auto Refresh for Knowledge Base URLs & Sites

13 Mar 2026
Elizabeth Long
Screenshot of the Whippy AI Knowledge Base editor showing the Whippy landing page URL with auto-refresh enabled, page metadata fields (title and description), and a manual content refresh option in the AI agent training interface.

Added automatic daily refresh for URL and website knowledge base sources so AI agents use the most current page content.

What’s Included

  • Auto Refresh for URL knowledge base items that checks source pages daily.
  • Auto Refresh for website knowledge base items that updates the content of existing indexed pages under that site.
  • Automatic content updates when changes are detected on the source page.
  • Manual refresh option remains available for immediate updates.

This update improves how external content sources stay synchronized with the knowledge base used by AI agents and automation systems.

How It Works

When Auto Refresh is enabled, the system checks the source content every day.

For URL knowledge base items:

  • The platform checks the specific page URL daily.
  • If the page content changes, the knowledge base entry updates automatically.

For website knowledge base items:

  • The system checks the existing indexed child pages from that website.
  • If any indexed page changes, the knowledge base content updates automatically.

The refresh process keeps indexed knowledge base content aligned with the original source.

Why It Matters

Web pages and documentation change frequently. Without automatic updates, knowledge bases can become outdated and provide incorrect information to AI agents or automated workflows.

Auto Refresh helps ensure:

  • AI assistants use current website content.
  • Support and automation systems rely on accurate knowledge base data.
  • Teams reduce manual maintenance of external knowledge sources.

This improvement supports reliable automation workflows across messaging, AI agents, and customer communication systems built with Whippy.

Setup

1. Open the Knowledge Base item for a URL or website.

2. Enable Auto Refresh and then hit 'Save’.

3. Publish a new knowledge base version.

4. The system automatically checks the source content daily.

Manual refresh can still be triggered if an immediate update is required.

Notes

  • Auto Refresh works for URL items and website items.
  • The system checks source content once per day.
  • For website items, only the content of already indexed pages refreshes.
  • New pages added to the website or removed pages are not yet detected.
  • Page discovery and removal detection will be introduced in a future update.