New Agent Tool Type: Press Digit for Call Flows

Simulate Keypad Input for Smoother Automated Call Handling.

This feature allows automated agents to simulate pressing digits on a phone keypad, giving teams more flexibility and control when building advanced call automation workflows.

How It Works

The Press Digit tool lets your AI agents perform keypad actions during automated calls. It’s designed to help agents navigate IVR menus, confirm selections, and complete numeric input steps without human intervention.

You can add a Press Digit action directly from the Tools list inside the Agent Editor.

Each action supports three customizable parameters:

• name — the label or identifier for the action
• description — a short explanation of what the action does
• delay_ms — the delay (in milliseconds) before executing the digit press

For example, you can use Press Digit to:

• Press “1” to confirm a menu choice after a system prompt
• Insert a 1000ms delay between inputs for smoother, natural pacing
• Chain multiple Press Digit actions to navigate complex phone trees or multi-level IVR menus

This gives your automated agents fine-grained control over call flow timing and interaction handling, making your workflows more precise and human-like.

Why It Matters

Many organizations rely on automated phone systems that require keypad input to progress through menus or verify selections. Before this release, those steps often required manual input or external scripts.

With Press Digit, Whippy’s Voice AI agents can now:

• Automate keypad responses during calls
• Eliminate timing errors caused by delays between menu prompts
• Streamline multi-step workflows for industries like healthcare, automotive, and real estate

This update strengthens Whippy’s Voice AI↗ automation platform, helping businesses deliver smoother, faster, and more efficient call experiences — without extra manual steps or complex setup.