Convert Form Responses into Inbound Messages
Form submissions can now be received directly as inbound messages in your inbox.
Instead of treating form entries as separate records, you can handle them just like text messages, emails, or chats—making customer communication seamless and faster than ever.
How It Works
Turning this feature on takes just a few clicks:
1. Navigate to your form settings.
2. Enable the option: “Receive form responses as inbound messages.”
3. Once enabled, every form submission will appear as a regular inbound message in your Whippy inbox.
Why This Matters for CX Teams
- Unified Workflow – Manage form submissions alongside SMS, email, and chat without switching between tools.
- Faster Response Times – Submissions land in your inbox instantly, so your team never misses an urgent request.
- Better Visibility – Form entries get the same priority and visibility as any direct customer message.
Use Cases
This feature is designed for teams that rely on forms as part of their customer journey:
- Contact Forms – Respond to inquiries the moment they come in.
- Support Requests – Treat form submissions as tickets and resolve them quickly.
- Lead Inquiries – Never lose a hot lead waiting in a static CRM entry.
- Conversational Follow-Up – Turn every form into a two-way conversation with your customers.
The Bigger Picture
This update bridges the gap between form submissions and conversational support. Whether a customer reaches you through SMS, email, chat, or a form, your team can provide a consistent, real-time response—all within Whippy.
By integrating form responses into your message queue, we’re helping businesses reduce missed opportunities, improve customer satisfaction, and scale personalized engagement.