Added: Contact External ID Placeholder

You can now reference a contact’s external system ID (like a CRM contact ID) using a new placeholder across AI Agents and messaging.

How It Works

We added a new Contact External ID placeholder that pulls the external identifier stored on the contact record.

You can use this placeholder when you:

• Configure AI Agent instructions
• Build or update AI Agent Tools
• Write messages and emails anywhere placeholders are supported

This makes it easier for AI Agents to pass the correct identifier into external workflows, including CRMs and other connected systems.

Why It Matters

• More reliable integrations: Your Tools can now use the correct external contact ID without manual mapping or workarounds.
• Fewer automation errors: Using a dedicated placeholder reduces mismatches caused by inconsistent IDs or copied values.
• Cleaner agent logic: AI Agent prompts and Tool inputs stay readable and consistent when external IDs are required.

Learn More: Whippy’s AI Agents and automation features ↗